It is our goal to make every Pop Junction experience memorable! Here are some frequently asked questions that will help you along the way!

Have a question about your Pop Junction order, our popcorn, shipping or gifts? You’ll probably find the answer below. If you still need help, please contact us and we’ll be happy to assist.

Ordering & Payment

What happens after I place an order?

You’ll receive an order-confirmation email containing your order details. Please review the items and shipping address carefully. Contact us as soon as possible if anything needs to be corrected.

Once your order ships, you’ll receive another email containing tracking information.

Can I change or add something to my order?

Contact us as soon as possible. If production has not started, we’ll do our best to update your order.

Once an order has entered production or shipped, we cannot guarantee changes to products, quantities, shipping addresses or contact information.

Can I cancel my order?

Orders may be canceled before production begins. Because our popcorn is prepared and packaged for each order, cancellations cannot be guaranteed once production has started.

Please contact us immediately if you need to request a cancellation.

Can I update the shipping address?

Contact us immediately with your order number and the correct address. We may be able to update it if the order has not shipped.

Once a package is in transit, we cannot guarantee that the carrier can redirect it. Pop Junction is not responsible for replacement costs, additional shipping charges or delivery problems caused by an incorrect or incomplete address entered during checkout.

How do I use a promotional code?

Enter your code in the coupon, discount or gift-card field during checkout and select Apply before completing your purchase.

Promotional codes generally cannot be added after an order has been submitted and may not be combined with other offers.

What payment methods do you accept?

Available payment methods are displayed during checkout. We accept major credit and debit cards, as well as eligible Pop Junction gift cards.

I’m having trouble checking out. What should I do?

First, refresh the page and confirm that all required fields have been completed. You can also try a private browser window, clear your browser’s cache or use another device.

If the problem continues, contact us with a description or screenshot of the error.

Shipping & Delivery

When will my order ship?

Orders are prepared as quickly as possible, but processing time may vary based on order size, product availability, holidays and seasonal demand. Typically we strive for within 2-3 business days of order placement.

Shipping estimates shown during checkout begin after the order has been processed. Carrier transit times are estimates and do not guarantee a specific delivery date.

How do I track my order?

Once your package ships, you’ll receive an email with your tracking number and a link to the carrier’s website.

Tracking information may take up to 24 hours to update after a shipping label is created.

My order says it was delivered, but I can’t find it. What should I do?

Please check around entrances, porches, mailboxes and other protected delivery areas. You may also want to check with neighbors, household members, your building office or the local carrier.

Occasionally, a package may be marked delivered shortly before it arrives. Please allow one business day and contact the shipping carrier if the package still cannot be located.

Pop Junction is not responsible for packages lost or stolen after confirmed delivery, but we’ll provide any available information that may help with a carrier claim.

Can I ship products to multiple addresses?

Each online order can be shipped to one address. For a small number of recipients, please place a separate order for each address.

For corporate gifts or shipments going to multiple recipients, contact us before ordering. We can help coordinate the order and determine the best fulfillment option.

Can I request a specific delivery date?

Carrier delivery dates cannot be guaranteed. If your popcorn is needed for an event, holiday or special occasion, place your order early and allow extra time for production and shipping.

Contact us before ordering if you’re coordinating a large or time-sensitive delivery.

Chocolate & Warm-Weather Shipping

Can chocolate popcorn be shipped during warm weather?

Yes, but chocolate-covered and chocolate-drizzled products are sensitive to heat. Chocolate may soften or melt while in transit, particularly when packages are transported through hot climates or left outdoors after delivery.

Pop Junction may limit shipping days, delay shipment or contact you if extreme temperatures could significantly affect your order. Please monitor your tracking information and arrange for the package to be brought inside promptly.

What happens if my chocolate melts?

Heat may change the appearance or texture of chocolate, but softened or melted chocolate is generally still safe to enjoy.

Because temperatures during transportation and after delivery are outside our control, Pop Junction cannot guarantee that chocolate products will arrive without softening or melting. Refunds and replacements are not provided solely for heat-related melting after an order leaves our shop.

Returns, Refunds & Order Problems

Can I return popcorn?

Because popcorn is a perishable food product, we cannot accept returns or exchanges. All food-product sales are final.

Can I receive a refund if I don’t like a flavor?

We understand that flavor preferences are personal, but refunds and replacements are not available based solely on taste or personal preference.

If you want to try something new without committing to a larger bag, our Snack size is a great place to start.

What if my order arrives damaged or incorrect?

Contact Pop Junction within 48 hours of delivery. Include your order number and clear photographs of the affected product and its shipping packaging.

Eligible issues may be resolved with a replacement, refund or store credit at Pop Junction’s discretion.

When aren’t refunds or replacements available?

Refunds or replacements generally are not available for:

• Personal flavor preferences

• Incorrect or incomplete addresses provided by the customer

• Packages lost or stolen after confirmed delivery

• Orders left unattended after delivery

• Carrier or weather-related delays

• Chocolate that softens or melts during warm-weather shipping

Approved refunds are issued to the original payment method. Original shipping charges are nonrefundable unless the order was incorrect or the issue was caused by Pop Junction.

Popcorn, Ingredients & Freshness

What sizes are available?

Our online popcorn is available in two primary sizes:

• Snack: Approximately 3 cups

• Share: Approximately 10 cups for most flavors

Some rich or indulgent flavors may be packaged in an approximately 8-cup Share bag due to their ingredients, coating and finished weight.

Additional sizes, warm-bin popcorn, tins and special-order options may be available in our Westfield shop.

Where can I find ingredient and allergen information?

Ingredient information is included on each packaged product. Contact us before ordering if you need information about a particular flavor.

Allergen notice: Popcorn is prepared in a kitchen that also handles peanuts, tree nuts, milk, wheat and soy. Cross-contact is possible. Our products should not be considered allergen-free.

Is your popcorn gluten-free or vegan?

Ingredients vary considerably by flavor, and some seasonings, coatings or mix-ins may contain gluten or animal-derived ingredients.

Our popcorn is produced in a shared kitchen, so we cannot guarantee that any product is free from cross-contact. Please contact us about the specific flavor before purchasing for someone with a dietary restriction or food allergy.

How long does the popcorn stay fresh?

Great Question. Freshness varies by flavor, ingredients and storage conditions. We do use premium quality bags, and double seal (including heat seal) to preserve freshness and keep out humidity and moisture. Typically, an unopened bag may be easily good for 30 days before opening on your end! For the best quality:

• Keep the popcorn sealed tightly

• Store it at room temperature in a cool, dry location

• Keep it away from sunlight, moisture and heat

• Avoid refrigeration, which can introduce moisture

Savory popcorn is best enjoyed sooner, while caramel-coated varieties generally retain their texture longer. Once opened, remove excess air and reseal the package after each use.

Do you offer samples?

Absolutely! The best part of your visit. Visitors to our Westfield shop may request samples of available flavors. Sample availability may vary, and some limited-edition or specialty products may sometimes not be available for sampling.

Online customers can use our Snack bags to try several flavors without purchasing full Share sizes.

Gifts, Tins & Special Orders

Do you offer gift cards?

Yes. Pop Junction gift cards are available for popcorn lovers who would rather choose their own flavors. Redemption options may vary between physical and digital gift cards, so please review the gift-card details before purchasing. Physical cards are available in-store only.

Can I include a gift message?

If a gift-message option is available during checkout, enter your message before submitting the order.

If you forgot to include one, contact us immediately. We may be able to add it if the order has not been packaged or shipped!

Do you offer popcorn tins?

Yes. Pop Junction offers several tin sizes, subject to current inventory and seasonal availability. Tins are available in our Westfield shop and may include multiple flavor sections depending on the size selected.

NOTE! We also offer half-price tin refills after the original tin purchase. Contact us or visit the shop for current sizes, flavor options and pricing.

Do you offer corporate gifts or large orders?

Yes. We can help with corporate gifts, employee appreciation, client gifts, events and other bulk orders.

Contact us early so we can discuss quantities, flavors, packaging, delivery timing and shipments to multiple addresses.

Do you offer fundraising?

Yes. Pop Junction works with schools, teams, clubs and community organizations through our fundraising program. Contact us for current program details, available flavors, order requirements and fundraising margins.

Do you accept donation requests?

As a small local business, we receive many worthwhile requests and cannot fulfill every one. Donation and sponsorship requests are considered individually based on availability, timing and community fit.

Please submit requests in advance via our contact page with information about the organization, event date and intended use.

Visiting Pop Junction

Where are you located?

Pop Junction is located in downtown Westfield, Indiana, near Grand Junction Plaza.

Please visit our Visit Us page for our current address, store hours, directions and holiday updates.

Can I place an order by phone?

For accuracy and secure payment processing, standard shipped orders should be placed through our online store.

Contact us directly for corporate gifting, fundraising, events, large-volume orders or other special requests.

Still Need Help?

Contact Pop Junction (email/phone/text) and include your order number, if applicable. We’ll get back to you as soon as possible to give you a hand!